Checking into a hotel shouldn't be this painful 😩
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I went to Rome this weekend to watch the England match with some friends. And the only thing more painful than the result was the hotel check in. We stood there for 30 minutes whilst the lady at the desk scanned passports and entered our details into the system. After an early start we were desperate to just get to our rooms. Later on we were talking about this as a group. "How have hotels not found a way to make this a better experience?" And it got me thinking how this is just like online coaching. Clients want high speed, efficient onboarding. They don't want to wait for you to send the link you forgot about. Technology is designed to solve this problem. When done well, everyone wins. The client gets a better experience, and you get time back. Your service is perceived as more valuable, and the client raves about how good it was. Rather than complaining to each other later about the rubbish experience they had. Here are 3 ways you can save time and provide a better client experience:
Be like a 5* hotel and give your clients a concierge experience. Have a great week, Henry ps I have 4 slots this week for discovery calls. If you want my help solving your biggest business bottleneck, book a call here. |
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